The Visitor Service Center provides services as well as records and analyses of visitor traffic. The Museum works with almost 300 educators-guides who show visitors around the sites of the former camp in the following languages: Polish, English, German, French, Italian, Spanish, Russian, Czech, Swedish, Slovakian, Hungarian, Hebrew, Japanese, Serbian and Croatian.
The work of the Museum educators-guides is an extensive educational activity, which enables hundreds of thousands of people, especially youth groups that constitute majority of the visitors, to learn about Auschwitz, and to preserve the memory of the genocide victims.
The Centre organizes regular substantive and methodological training for guides in order to continually improve their skills. It is also the organizer of the recruitment and preparatory courses for candidates for the role of educators-guides.
A visit to the former German Nazi Auschwitz concentration and extermination camp is one of the most important elements in shaping attitudes, education in tolerance, counteracting the phenomena of anti-Semitism, xenophobia, prejudice and stereotypes.