News

Changes of some entry regulations at the Memorial from May 2025

Due to the growing number of visitors, starting in May, some entry regulations to the Memorial will change. It will primarily affect individual visitors touring without a guide.

“In recent months, we have observed a dynamic increase in the number of visitors. In the first four months of this year, attendance has approached—and sometimes even exceeded—that of the same period in the record-breaking year 2019. The changes we are introducing are primarily aimed at ensuring the comfort and safety of people entering the Museum and visiting the historic site,” said Andrzej Kacorzyk, Deputy Director of the Museum responsible for visitor services.

Free entry passes for individual visitors without a guide will be available exclusively online at the official website visit.auschwitz.org. They will not be available on-site at the Museum. Reservations can be made from 90 to 7 days prior to the planned visit.
At the Visitor Services Center, only entry passes for guided tours for individual visitors on a given day will be available.

“There have been many cases where visitors with no reservation at all were brought to the Museum ‘blindly’ by various companies, for a high fee, often significantly exceeding the cost of getting here independently by train or bus. These people, sometimes in groups of dozens, were added to the line for free entry passes. In fact, this can be described at least as misleading people. Moreover, when the entry passes ran out, those companies would shift the blame onto the Museum, resulting in numerous complaints from visitors directed at us,” said Bartosz Bartyzel, the Spokesman of the Museum.

From May to September, people with free entry passes will be allowed to enter the Museum from 5:00 p.m. This will apply to both the Auschwitz I and Auschwitz II-Birkenau sites.

Another change concerns organized groups. Once a reservation is made, it will no longer be possible to increase the number of visitors in the group.

All visitors are encouraged to make advance reservations for their visit through the Museum’s official booking service: visit.auschwitz.org.

“The Museum does not cooperate with any external entities regarding reservations and therefore is not responsible for canceled bookings made on other websites. There are companies that blame the Museum for canceling a tour, even though they never received confirmation of their reservation request,” emphasized Andrzej Kacorzyk.