Accessibility

Website publication date: December 31, 2014
Last significant update date: March 28 , 2024

Digital accessibility status

Inaccessible content

Non-compliance with the annex

Excessive costs

Non-regulated content

Preparation of the accessibility declaration

Preparation and update of the accessibility declaration

Declaration preparation date: September 23, 2020
Last review date: March 31 , 2026

The declaration was prepared based on self-assessment.

Feedback and contact information

All digital accessibility issues with this website can be reported toPress Office — via email or by phone PHONE: +48 33 844 81 45 SMS: +48 509 454 695.

Everyone has the right to request digital accessibility of this website or its elements.

When submitting such a request, please provide:

your full name,
your contact details (e.g., phone number, email),
the exact website address where the inaccessible element or content is located,
a description of the problem and how you would prefer it to be resolved.

We will respond to your request as soon as possible, no later than within 7 days of receiving it.

If this deadline is too short for us, we will inform you. In this message, we will specify a new deadline by which we will correct the reported issues or provide the information in an alternative way. This new deadline will not exceed 2 months.

If we are unable to provide digital accessibility for the website or content specified in your request, we will offer you an alternative way to access it.

Other information

Architectural accessibility

Auschwitz-Birkenau State Museum Visitor Services Center, ul. Więźniów Oświęcimia 55, 32-600 Oświęcim

The entire area of the Auschwitz-Birkenau State Museum is listed in the register of monuments. Due to the necessity of conservation protection and maintaining the historical authenticity of the site and its objects, the possibilities for their adaptation and adjustment to the specific needs of visitors are limited. Architecture accessibility information: The State Museum Auschwitz-Birkenau in Oświęcim ul. Więźniów Oświęcimia 20, 32-600 Oświęcim Car park (Więźniów Oświęcimia 55 Street, 32-600 Oświęcim) In the parking lot in front of the Museum entrance, there are parking spaces for people with disabilities, as well as restrooms for individuals with special needs. Visitors Service Centre (COO) and entrance to the Memorial Museum The Visitor Service Center building is equipped with ramps for wheelchairs, and inside there is a platform for individuals with mobility issues, allowing movement between the building's levels. The Visitor Service Center also features floor paths for visually impaired individuals. Restrooms for individuals with special needs are available in the building. At the Museum, you can borrow a wheelchair or walker free of charge for use within the Museum. This need should be reported in advance by sending an email to: reservation.office@auschwitz.org. The need to use a wheelchair or walker can also be reported on the day of the visit at the ENTRY PASSES point. If no one else has reserved them, they will be made available. Site of the former Auschwitz I camp During the visit to Auschwitz I, significant distances need to be covered (approximately 1300 meters). The tour begins with a nearly 600 m long passage, part of which is a tunnel almost 300 m long. Part of the tunnel gradually rises upwards and may require more strength to overcome. This is the longest section that visitors cover without stopping during the tour of the first part of the Museum. Due to the nature of the historical road and sidewalk surfaces at the former Auschwitz I camp, mobility for individuals with movement impairments is difficult and often requires assistance. The surface is uneven, and there are sidewalks that hinder smooth passage for wheelchair users. Access to the historical buildings housing exhibitions is limited. The historical exterior stairs in front of the building entrances prevent the installation of permanent accessibility features (ramps, elevators) for people with mobility impairments. The space inside the former camp blocks, particularly in the corridors, is limited, making wheelchair maneuvering difficult. For safety reasons and evacuation concerns, the upper floors of the blocks and the basement of Block 11 are not accessible to wheelchair users. Handrails leading to the upper floors are only on one side of the stairs. Site of the former Auschwitz II-Birkenau camp Entry from ul. Ofiar Faszyzmu 12 When touring the premises of Auschwitz II-Birkenau, extensive distances must be traversed. The surface of the roads has numerous unevennesses due to their historical character, making movement difficult for people with motor impairments. The site can be accessed through a passage within the historic Death Gate building, with a ground-level entrance. The Death Gate Tower is inaccessible to wheelchair users. The Sauna Building is accessible via external ramps and a raised floor inside the building. Most facilities consist of single-story wood and brick barracks with floors closely aligned with the ground level. Additionally, wooden platforms have been installed to even out the terrain and improve access to the open masonry barracks. The brick barracks have limited space, making it challenging to navigate a wheelchair. The Death Gate building and the vicinity of Crematorium III have toilets specifically designed for individuals with special needs. "The Old Theatre" (the seat of the International Centre for Education about Auschwitz and the Holocaust) ul. Leszczyńska 15, 32-600 Oświęcim The building is equipped with lifts and a stair lift. The entrance to the building is level with the ground (there are no steps or thresholds). The doors leading to the halls and lecture theatres are wheelchair-accessible in width and have no thresholds. The building has toilets and parking spaces for people with special needs. Audio-guide equipment with audio commentaries is available for rental in the building to enable a blind or visually impaired person to navigate the facility independently. Entry with assistance and guide dogs You can enter the building and all its rooms with assistance and guide dogs. Accessibility Coordinator (Alicja Wójcik, alicja.wojcik@auschwitz.org, +48 33 844 8062, +48 797 127 578).